Total Property Management
The Management team within RHINO delivers a professional and individually tailored property management service. Our clients include property developers, investors, within the public and private sectors. We can provide a full property and facilities management service from our office in Darlington County Durham.
We have the experience to manage all types of property, including complex mixed-use schemes, offices, shopping centres, retail units, industrial and business parks, student accommodation, HMO and Supported Living Housing including residential.
We have dedicated teams who specialise in service charge, facilities management, and asset management.
Our mission is to deliver professional and operational property management excellence to our clients and customers.
Key Services
- Accredited and Qualified Senior Management
- 24/7 Helpdesk Support
- Full Life Cycle Management
- Full Utilities Management
- Planned & reactive maintenance.
- Cleaning & waste management
- Water Hygiene management – (Control of Legionella)
- Landscaping & winter gritting services
- 24/7 Helpdesk support
- Fire Risk assessments
- Statutory inspections & reporting
- Pest Control
- Security & Keyholding
- Energy procurement & management
- Electrical Vehicle Charging Station (Bespoke Service)
Repairs and Maintenance
RHINO have a responsibility to make timely repairs and maintenance, to the highest standards, in order to promote our clients comfort and safety.
We provide an effective and responsive repairs service to all Clients and are committed to performing routine maintenance on all our properties to agreed service levels which typically are:
- Emergency – 8 hours
- Urgent – 24 hours
- Routine – 7 Days
- Minor – 14 Days
We have procedures, systems, and training in place to ensure that we maintain dignity and privacy for all of our clients in this sensitive environment. Our staff understand our tenants’ needs and are always looking for ways to minimise disruption relating to maintenance and repairs.
Service Delivery
We deliver our services via an established nationwide infrastructure:
- Operating a 24/7 help desk
- We employ our own in-house mobile technicians in vans for cost effective minor repairs
- We employ specialist subcontractors for support ie roofing, fire alarms, gas works etc
- Local management to check the quality and timeliness of works.
RHINO offer a one stop shop for all repairs, maintenance and lifecycle, and where needed can adapt, upgrade and modify properties to better suit the needs of our tenants. RHINO have developed a suite of documents in order to ensure there is consistency of service delivery and any complaints are reviewed, logged, and escalated as appropriate.
Hard Services
RHINO offers a full range of hard facilities management services. From maintenance services to asset management, our team will keep your facilities running smoothly and efficiently to support your organisation.
The delivery of maintenance services is supported by our computer-aided facilities management (CAFM) software – Acquaint , which tracks, manages, allocates and monitors all maintenance jobs. Supported by the CAFM app on engineers’ hand-held devices, it’s a fast, convenient and efficient way to ensure work is allocated to the right people quickly, optimising the available workforce drives value and efficiency.
Applying this smart technology is essential in helping organisations to meet the challenges of managing large buildings and workforces, while remaining competitive in a fast-changing world.
- 24/7 Emergency Reactive Maintenance
- In-house Mobile Maintenance Technicians
- Repair & Maintenance Services
- Approved Contractor Management
- Building Fabric
- Garden Maintenance
- CHP, Generators and UPS System Services
- Fire Alarm Testing and Maintenance
- Fire Management Services
- Electrical Fixed Wire Testing /
- Electric Vehicle Charging Installation
- Emergency Light Testing
- Fall Arrest systems
- Gas Plumbing and Heating inc Air Conditioning
- Legionella control
REFURBISHMENT & FIT-OUT PROJECTS
Rhino has successfully delivered numerous refurbishments, renovation, fit-out and conversion projects for our clients
We have carried out works to schools, universities, care homes, community centres, fire stations, hospitals, offices and industrial buildings. We understand the challenges of delivering the project whilst keeping your building users happy and your organisations “open for business”.
We have a dedicated Special Projects team who are set-up specifically to deliver refurbishment and major repair projects for our customers. They are all experienced construction and building professionals with a track record of delivering a quality finish, a safe working environment and meeting demanding client requirements. Supported by a carefully selected supply chain we deliver several million pounds worth of refurbishment projects every year.
We have worked with a variety of public and private clients to carry out internal refurbishment and fit-out projects to hospitals and doctors’ surgeries, schools and universities, office spaces and public buildings, care homes and community centres. We programme the works to suit the timetables of our clients, working at hours that are the most convenient to the occupiers and neighbours.
Renovation works include:
- Strip out and asbestos removal
- Partitioning
- Plastering
- Decorating
- Flooring
- Electrical upgrades
- Window and door replacements
- Plumbing Heating and Air Conditioning
- Kitchen and Bathroom Upgrades
- Roofing
Health & Safety
We take the confusion out of Health and Safety compliance; provide tools to create and manage your risk assessments; keep you up-to-date with the legislation changes and save you time with information management.
We understand the hazards and risks created by the building and its Building Services Systems and the control measures and operational procedures necessary to achieve a safe working environment.
We offer a client-focussed approach to provide a safe system of work, a safe place of work & safe plant and equipment.
- Building Design
- Consultancy
- Fire Risk Assessments & Reviews
- Asbestos Management
- Health & Safety Consultancy
- Structural Surveys
- Legionella / Water Risk Assessments
- Reviewing specification and suitability
- Providing H&S / FRA training
Commercial Property Sourcing
Below-Market Value Property
It’s not easy finding below-market value property, particularly in other areas of the country... Rhino are here to help make the process just a little bit easier by sending you the best deals that come into our office from around the UK.
Why Rhino Properties Group?
Not only have we built up a strong network of property professionals to bring you the best below-market value deals throughout the country, we've also got a large number of motivated sellers who wish to quickly sell their property.
Why Invest in Commercial Property?
With a strong commercial market in the UK and due to the relaxing of planning regulations, renovations and refurbishments are easy to undertake once you’ve secured a below-market value property
Rhino can offer a full one stop shop to carry out and necessary works once you’ve made your purchase
How We Do It...
- Owners of all types of property and land throughout the UK contact us directly to ask for our help with quickly selling their property.
- Our large, UK-wide network of professionals enables us to offer would-be and experienced investors the best property opportunities available at any time.
- We specialise in dealing with below-market value property and how to quickly sell or purchase a property within weeks.
Our strong network means that we have a constant new supply of properties and land parcels up for sale, offering a nationwide selection of investment opportunities throughout the UK
